Frequently Asked Questions

Go to our Book page, enter your property address, select a service type, pick a date and time, enter your contact info, and pay securely via Stripe. The entire process takes about 60 seconds. You will receive an instant confirmation email.

Yes! If you book before 10 AM, we can often have a cleaner out the same day. A $50 rush fee applies for same-day bookings. Call us directly for the fastest response on emergency turnovers.

We recommend booking 24-48 hours in advance for best availability. However, we frequently accommodate same-day and next-day requests, especially for existing clients with dedicated cleaners assigned.

Absolutely. We offer weekly, bi-weekly, and monthly recurring schedules. Recurring clients get priority booking, a dedicated cleaner who learns your property, and locked-in pricing.

Contact us at least 24 hours before your scheduled cleaning to reschedule or cancel at no charge. Cancellations within 24 hours are subject to a 50% cancellation fee.

A standard turnover includes: changing all bed linens, cleaning and disinfecting all bathrooms, wiping down kitchen surfaces and appliances, vacuuming and mopping all floors, emptying trash and replacing liners, restocking essentials, and a walkthrough inspection. Before/after photos are included.

A turnover ($180-$220) is designed for quick guest turnarounds — making the property guest-ready. A deep clean ($350) is a thorough, top-to-bottom cleaning that includes wall washing, appliance detailing, vent cleaning, grout treatment, and areas not covered in a regular turnover. We recommend a deep clean monthly.

Yes. We bring everything: hospital-grade disinfectants, HEPA-certified vacuums, microfiber cloths, and eco-friendly products. All products are pet-safe and guest-safe. If you have specific product preferences, let us know.

We offer a 100% satisfaction guarantee. If anything is not up to your standards, contact us within 24 hours and we will send a cleaner back to re-clean at no additional cost. No questions asked.

Yes, every cleaning includes before/after photo documentation emailed directly to you upon completion. This lets you verify the cleaning remotely and provides proof in case of any guest damage claims.

Standard Turnover (1-2 BR): $180. Premium Turnover (3+ BR): $220. Deep Clean: $350. Add-ons available: laundry service (+$40), fridge restock (+$30), patio clean (+$50), pet hair removal (+$35), carpet steam (+$75), same-day rush (+$50).

We accept all major credit cards via Stripe. Payment is collected at the time of booking. You will receive a digital invoice and receipt via email automatically.

Yes. Property managers with 5+ units qualify for volume pricing. Contact us to discuss a custom package with dedicated cleaners and priority scheduling.

No hidden fees, ever. The price you see is the price you pay. Add-ons are clearly listed and optional. Same-day rush is the only surcharge and it is always disclosed upfront.

Yes. We carry $2M general liability insurance covering every job. All cleaners are fully bonded. Your property is protected against any incident or damage.

Yes. Every cleaner on our team passes a thorough background verification before joining. We also conduct reference checks and a probationary period with supervised cleanings.

We work with your existing access method — lockbox, smart lock, keypad, or key exchange. Access codes are kept confidential, used only for the scheduled cleaning, and never shared.

We currently serve greater Los Angeles including West Hollywood, Venice, Santa Monica, Silver Lake, Los Feliz, Downtown LA, Beverly Hills, Hollywood, Koreatown, Echo Park, Mar Vista, and Culver City. We are expanding monthly — contact us if your area is not listed.